Job Description
Join Illinois Tech Solutions as a Part-Time Customer Service Specialist and become the face of innovation for our growing client base. We're seeking energetic individuals with exceptional communication skills to deliver outstanding support in a hybrid work environment. This flexible role offers competitive compensation, professional development opportunities, and the chance to work with cutting-edge technology while maintaining work-life balance. Perfect for students or professionals seeking supplemental income with growth potential.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with first-contact resolution
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Process orders and provide product knowledge to clients
- Identify upsell opportunities and contribute to revenue growth
- Participate in weekly training sessions to enhance service skills
- Support special projects during peak demand periods
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently and as part of a remote team
- Available to work evenings and weekends (20-25 hours/week)
- Basic technical troubleshooting knowledge