Job Description
Join our dynamic team at Southwest Solutions Group as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our diverse clientele in Albuquerque. Enjoy flexible scheduling, competitive compensation, and a supportive work environment while making a meaningful impact. Perfect for students, parents, or professionals seeking work-life balance. Apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexible availability including evenings and weekends
- Basic knowledge of Microsoft Office Suite