Job Description
Join our dynamic team at Detroit Tech Solutions as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our growing client base. This flexible role offers competitive pay, remote work options, and growth opportunities within a forward-thinking tech company. Perfect for students, career changers, or those seeking work-life balance in Detroit's thriving tech corridor.
Responsibilities
- Handle 40-50 customer inquiries daily via phone, email, and chat
- Resolve technical issues and troubleshoot product problems
- Update CRM systems with accurate customer interaction records
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to work independently in remote environment
- Strong problem-solving and multitasking abilities
- Available 20-30 hours/week with flexible scheduling
- Valid US work authorization required