Job Description
Join our dynamic team at Sacramento Community Services! We're urgently seeking passionate part-time Customer Service Specialists to deliver exceptional support to our diverse clientele. This role offers flexible hours and the opportunity to make a real impact in our community. Enjoy competitive pay, a supportive work environment, and free on-site parking. Apply today and start your rewarding career journey!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently while maintaining high satisfaction standards
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Contribute to process improvements for enhanced customer experience
- Participate in bi-weekly training sessions to stay updated on services
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years in customer service or related field
- Exceptional communication and conflict resolution skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional off-site duties)
- Pass background check and drug screening