Job Description
Join Central Valley Connect's dynamic team as a Part-Time Customer Service Specialist! We're urgently hiring empathetic professionals to deliver exceptional experiences to our diverse client base in Fresno, CA. This flexible role offers competitive compensation and the opportunity to make a real impact in your community. If you're passionate about problem-solving and thrive in fast-paced environments, we want to hear from you!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve billing and service issues efficiently while maintaining high customer satisfaction
- Document interactions accurately in our CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Process service orders and account modifications
- Meet performance metrics for response times and resolution rates
- Support marketing initiatives during peak hours
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong verbal/written communication skills in English
- Ability to multitask in a high-volume environment
- Flexible availability including evenings and weekends
- Basic knowledge of telecom/internet services preferred