Job Description
Join our dynamic team at Urban Solutions Inc. as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences in our fast-paced Philadelphia office. This immediate hire opportunity offers flexible scheduling and competitive compensation. Perfect for students or professionals seeking supplemental income while making a tangible impact.
Why Work With Us?
- Immediate start date
- Competitive hourly pay
- Flexible shifts (evenings/weekends)
- Comprehensive training
- Growth opportunities
Responsibilities
- Handle inbound/outbound client communications via phone, email, and chat
- Resolve customer inquiries with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team members to optimize service delivery
- Identify opportunities for process improvements
- Adhere to company policies and quality standards
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work independently and in teams
- Flexibility with evening/weekend availability
- Philadelphia residency required
- Valid government-issued ID