Job Description
Join Coastal Connect Solutions, a leading customer experience innovator, as we expand our Virginia Beach team! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a collaborative environment where your contributions make a real impact. Perfect for students, career-changers, or professionals seeking work-life balance. Training provided – no experience necessary!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to address complex customer needs
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Flexibility to work evenings, weekends, and holidays (15-25 hours/week)
- Positive attitude with problem-solving aptitude
- Reliable internet access for remote work components
- Previous customer service experience a plus but not required