Job Description
Join our dynamic team at Apex Retail Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Atlanta. This flexible role offers 20-25 hours weekly with competitive pay and opportunities for growth. Enjoy a modern, inclusive workplace where your contributions make a real impact.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Process orders, returns, and exchanges using our CRM system
- Resolve customer concerns with empathy and problem-solving skills
- Collaborate with team members to ensure seamless service delivery
- Maintain accurate customer records in our database
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to stay updated on products
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with CRM software and Microsoft Office Suite
- Excellent communication and conflict resolution abilities
- Strong attention to detail and organizational skills
- Ability to work flexible shifts including weekends
- Positive attitude and commitment to service excellence
- Authorized to work in the United States