Job Description
Join our dynamic team at Heartland Solutions Inc. as a Part-Time Customer Service Specialist in Wichita! We're seeking energetic individuals to deliver exceptional support while enjoying flexible scheduling. This role offers growth opportunities in a collaborative environment with competitive compensation.
Why You'll Love Working With Us:
- Flexible 20-25 hour weekly schedule
- Comprehensive training program
- Health benefits eligibility for part-timers
- Employee discounts on company services
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process transactions accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer needs
- Contribute to process improvement initiatives
- Uphold company standards for customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or tech support experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexible availability including weekend shifts
- Positive attitude and team-oriented mindset