Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Coastal Commerce Solutions! We're seeking energetic individuals to deliver exceptional support to our growing client base in Jacksonville. This flexible role offers a professional work environment with competitive pay and opportunities for advancement. If you're passionate about customer satisfaction and thrive in a fast-paced setting, apply today to become part of our innovative team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing issues and process returns efficiently
- Update customer records in CRM systems with precision
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed documentation of customer interactions
- Adhere to company SLAs and quality standards
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude and team-oriented mindset