Job Description
Join TechHub Solutions as a Part-Time Customer Service Specialist and become the face of innovation in Columbus! We're seeking energetic professionals to deliver exceptional support experiences in our fast-paced tech environment. Enjoy flexible scheduling, competitive benefits, and opportunities for career growth while making a real impact on our clients' success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and promote new service offerings
- Contribute to process improvements through feedback and analysis
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in tech or SaaS industry
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Available for 20-25 hours/week including weekend shifts