Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! This entry-level role is perfect for motivated individuals starting their professional journey in Kansas City's thriving business district. You'll gain valuable experience in client relations while supporting our growing tech solutions portfolio. Enjoy flexible scheduling, comprehensive training, and a collaborative environment that prioritizes growth and work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, troubleshoot issues, and resolve complaints efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with support teams to escalate complex cases
- Contribute to process improvement initiatives
- Complete training modules to expand product knowledge
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable transportation to our downtown KC location