Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at QuickPay Retail Solutions! We're seeking energetic professionals to deliver exceptional customer experiences while enjoying the flexibility of part-time work and the convenience of weekly pay. This role is perfect for students, career changers, or anyone seeking supplemental income with a reputable company.
Our Seattle headquarters offers a modern, collaborative environment where your contributions are valued immediately. With paid training and consistent hours, you'll develop valuable skills while supporting our mission to revolutionize retail payment solutions.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Process payments and resolve transaction discrepancies efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities for additional retail services
- Adhere to all security protocols for financial transactions
- Participate in weekly team meetings to share customer insights
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Proficiency with POS systems and basic office software
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills in English (bilingual a plus)
- Ability to work flexible shifts including evenings and weekends
- Detail-oriented with strong organizational skills
- Must pass standard background check