Job Description
Join our dynamic team at MetroServe Solutions, a leading customer experience firm in the heart of Washington DC. We're urgently seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our diverse clientele. This role offers flexible scheduling and immediate start opportunities in a fast-paced environment.
As a key member of our support team, you'll be the first point of contact for resolving inquiries, building client relationships, and ensuring seamless service delivery. We value professionalism, empathy, and proactive problem-solving in our workplace culture.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product/service inquiries with first-call resolution focus
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Maintain detailed knowledge of company offerings
- Contribute to process improvement initiatives
- Uphold brand voice across all customer touchpoints
Qualifications
- 1+ years customer service experience
- Strong written and verbal communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in high-volume environments
- Problem-solving mindset with attention to detail
- Availability for weekday/evening shifts (20-30 hrs/week)
- Valid authorization to work in the United States