Job Description
Join our dynamic team at SwiftServe Solutions as we urgently seek enthusiastic Part-Time Customer Service Specialists in Oklahoma City! This is a fantastic opportunity for individuals seeking flexible hours while making a meaningful impact. We offer competitive compensation, a supportive work environment, and opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced setting, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Process orders, returns, and transactions accurately while maintaining detailed records
- Collaborate with team members to resolve complex customer issues and escalate when necessary
- Utilize CRM software to update customer information and track interactions
- Contribute to process improvement initiatives to enhance customer satisfaction
- Assist with basic administrative tasks including data entry and document management
- Adhere to company policies and maintain confidentiality of customer data
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in a professional setting
- Exceptional verbal and written communication skills with strong attention to detail
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce)
- Ability to multitask effectively in a fast-paced environment
- Strong problem-solving abilities and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays as required
- Must pass background check and drug screening