Job Description
Immediate opening for energetic part-time Customer Service Specialists in Chicago! Join our dynamic retail team at Urban Retail Solutions and deliver exceptional customer experiences in a fast-paced environment. We're seeking passionate individuals to handle inquiries, resolve issues, and maintain our high service standards. Perfect for students or professionals seeking flexible hours with growth potential. Training provided - no experience necessary!
Responsibilities
- Handle inbound customer calls and emails with professionalism and empathy
- Resolve product inquiries and order-related issues efficiently
- Process returns, exchanges, and refunds following company protocols
- Update customer records in CRM system accurately
- Collaborate with sales team to upsell relevant products
- Maintain detailed transaction logs and documentation
- Support store operations during peak hours as needed
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office and CRM software
- Ability to work weekends and holidays (flexible schedule)
- Previous customer service experience preferred
- Problem-solving mindset with attention to detail
- Reliable transportation to downtown Chicago location
- Must pass background check