Job Description
Join our award-winning team at Baltimore Community Services! We're urgently seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our diverse clientele. This flexible role offers competitive pay, comprehensive training, and the opportunity to make a real impact in our vibrant city.
As a cornerstone of our operations, you'll be the friendly face that defines our brand. If you thrive in fast-paced environments and possess natural problem-solving skills, this is your chance to join a mission-driven organization committed to community excellence.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve complex issues and complaints while maintaining positive brand relationships
- Process transactions accurately using our proprietary CRM system
- Collaborate with team members to ensure seamless service delivery
- Contribute to process improvement initiatives
- Maintain detailed records of customer interactions
- Support inventory management and operational tasks
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and multitasking abilities
- Valid Maryland driver's license (for occasional off-site duties)