Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Austin Tech Solutions! We're urgently hiring passionate individuals to deliver exceptional support to our growing client base. This role offers flexible hours (20-25 hrs/week) and the opportunity to make an immediate impact in a fast-paced tech environment. Perfect for students or professionals seeking supplemental income!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Identify upsell opportunities for service enhancements
- Maintain detailed knowledge of product offerings
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Basic technical troubleshooting knowledge
- Availability for weekend shifts (Sat/Sun)
- USTech certification a plus