Job Description
Join Atlanta Connect Solutions as a Part-Time Customer Service Specialist and become the voice of our growing brand! We're urgently seeking dynamic individuals to deliver exceptional support to our diverse client base. This flexible role offers immediate start opportunities with competitive compensation and growth potential. Work in our vibrant downtown Atlanta office and contribute to a team that values innovation and customer-centric solutions. Perfect for students, career-changers, or professionals seeking work-life balance.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM systems
- Process orders, returns, and service requests with 99% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed customer interaction records in Salesforce
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset