Job Description
Join our dynamic team at Innovate Solutions Group as a Part-Time Customer Service Specialist in Raleigh, NC. We're seeking energetic individuals to deliver exceptional client experiences while supporting our growing tech solutions portfolio. This immediate hire opportunity offers flexible scheduling and the chance to make a real impact in a collaborative environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product guidance
- Update CRM systems with accurate client interaction data
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain detailed documentation of client interactions
- Support cross-functional marketing campaigns
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or tech support experience
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to troubleshoot technical issues
- Strong problem-solving and time management abilities
- Available for flexible shifts (evenings/weekends)