Job Description
Join our dynamic team at Oakland Community Services and make an immediate impact! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our diverse community. This is a perfect opportunity for individuals seeking flexible hours with immediate start potential. As a key member of our front-line team, you'll be the face of our organization, ensuring every interaction is positive and impactful.
Responsibilities
- Provide exceptional in-person and phone customer support to community members
- Manage appointment scheduling and coordinate service delivery
- Assist with administrative tasks including data entry and documentation
- Resolve inquiries efficiently while maintaining high service standards
- Collaborate with cross-functional teams to ensure seamless operations
- Support community outreach initiatives and event coordination
- Maintain accurate records of interactions and service metrics
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or administrative experience
- Excellent communication and interpersonal skills
- Proficiency with Microsoft Office Suite and scheduling software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability to work evenings and weekends (part-time schedule)
- Valid California driver's license (if applicable for site visits)