Job Description
Join our dynamic team at Innovate Solutions Group in Dallas as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in a hybrid remote/on-site role. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and internal knowledge bases
- Collaborate with sales and support teams to ensure seamless customer journeys
- Document interactions and maintain accurate customer records in Salesforce
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekly training sessions to enhance product knowledge
- Monitor customer satisfaction metrics and implement improvement strategies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital and physical settings
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Basic knowledge of Microsoft Office Suite