Job Description
Are you searching for a rewarding part-time job in Seattle with the peace of mind that comes with weekly pay? At Pacific Northwest Support Inc., we value our employees and offer a flexible schedule that fits your lifestyle, whether you are a student, a parent, or simply looking for supplemental income.
As a Customer Service Representative, you will be the face of our brand, ensuring every client interaction is positive and productive. We are looking for a dedicated individual who thrives in a fast-paced environment and wants to make a tangible difference in our community.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues and complaints efficiently to maintain high satisfaction scores.
- Process orders, returns, and exchanges accurately within established timeframes.
- Maintain and update customer records in the CRM system with precision.
- Collaborate with cross-functional teams to identify process improvements.
- Assist in training new hires and onboarding processes.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service or retail is a strong advantage.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to work a flexible schedule, including weekends and holidays.
- Must reside in or be willing to commute to Seattle, WA.