Job Description
Join Our Dynamic Evening Team in San Francisco
We are looking for enthusiastic, entry-level professionals to join our Customer Experience team in the heart of San Francisco. If you are a night owl who thrives on helping others and wants a flexible schedule, we want to meet you.
At TechHaven, we pride ourselves on delivering top-tier support to our community. As an Evening Customer Service Representative, you will be the first point of contact for our clients, ensuring their needs are met with patience and professionalism.
Why You Should Apply
- Flexible Scheduling: Perfect for students or those seeking a work-life balance.
- Competitive Pay: Earn $20-$25/hr based on experience.
- Modern Environment: Work in a state-of-the-art facility in downtown SF.
Your Mission
Assist customers with inquiries, process transactions, and maintain high satisfaction scores in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve product issues and process returns or exchanges accurately and efficiently.
- Maintain detailed records of customer interactions in our CRM software.
- Collaborate with the morning team to ensure seamless handovers of complex cases.
- Upsell products and services to meet departmental sales targets.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is a plus, but we provide full training for entry-level candidates.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Must be available to work evenings (4:00 PM - 12:00 AM) and some weekends.
- Reliable internet connection and a quiet workspace if working remotely.