Job Description
Are you searching for part-time jobs in El Paso, TX that offer flexibility and professional growth? Horizon Support Solutions is looking for a dedicated Customer Service Representative to join our dynamic team.
We pride ourselves on delivering top-tier support and fostering a positive work culture. If you are a motivated individual with a passion for helping others, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve complex customer issues and complaints to ensure high satisfaction levels.
- Process orders, returns, and account updates accurately using our CRM software.
- Maintain accurate and up-to-date customer records and service logs.
- Collaborate with internal teams to address specific customer needs and feedback.
- Identify opportunities to improve the customer experience and process efficiency.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or retail is preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Must be available to work a flexible schedule, including weekends.