Job Description
Join our award-winning team at Nexus Solutions Group as a Part-Time Customer Service Representative! We're seeking dynamic individuals to deliver exceptional client experiences in our fast-paced Louisville office. This immediate hire opportunity offers flexible scheduling, competitive compensation, and rapid onboarding for qualified candidates.
Our ideal candidate thrives in customer-facing environments and possesses strong problem-solving skills. Enjoy a supportive culture with growth potential and comprehensive training. Apply today to start your career journey with a company that values your contributions!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve service issues and escalate complex matters to appropriate teams
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional departments to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in retail or call center environment
- Proficient with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Strong communication skills with ability to de-escalate challenging situations
- Flexible availability including evenings and weekends as needed
- Valid driver's license and reliable transportation
- Ability to pass background check and drug screening