Job Description
Join our dynamic team as a Part-Time Customer Service Representative and kickstart your career in Virginia Beach's thriving business district! Coastal Connect Solutions is seeking enthusiastic individuals to deliver exceptional support to our diverse client base. This flexible role offers on-the-job training, a supportive environment, and opportunities for growth within our expanding company. Perfect for students, career changers, or anyone seeking a rewarding part-time position with competitive pay and benefits.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve service issues and escalate complex cases to senior team members
- Update customer records in CRM systems with accurate information
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives to enhance customer satisfaction
- Maintain detailed documentation of all customer interactions
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication skills with clear articulation
- Basic proficiency in Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet access for remote work options
- Availability to work evenings and weekends (20-25 hours/week)