Job Description
Join Nexus Solutions as a Part-Time Customer Service Representative and kickstart your career in Indianapolis! We're seeking motivated individuals to deliver exceptional support experiences while gaining valuable industry skills. Enjoy flexible scheduling, comprehensive training, and a collaborative team environment. Perfect for students or career changers looking to grow professionally.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM systems with precision
- Collaborate with team members to escalate complex cases
- Meet performance metrics for response time and resolution
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent
- Basic computer proficiency
- Strong verbal communication skills
- Ability to multitask in fast-paced settings
- Customer-focused mindset
- Reliable transportation to downtown office
- Availability for weekend shifts (10-15 hrs/week)