Job Description
Are you looking for part-time jobs in Louisville, KY that offer flexibility and growth? Lakeside Solutions is seeking a dedicated Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional service to our clients and are looking for someone who shares our passion for excellence.
As a key member of our support team, you will play a vital role in ensuring our clients have a seamless experience with our products and services.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process orders, returns, and exchanges accurately using our internal systems.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with the sales and logistics teams to resolve complex issues.
- Provide feedback to management regarding common customer concerns.
- Assist with administrative tasks such as filing and data entry.
- Adhere to company policies and procedures at all times.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service experience in a retail or corporate environment.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Professional appearance and demeanor.
- Reliable internet connection for remote support options.