Job Description
Join Raleigh Connect Solutions as a Part-Time Customer Service Representative and enjoy flexible scheduling with weekly pay! We're seeking energetic individuals to deliver exceptional customer experiences while working 20-25 hours per week. This role offers immediate start dates and opportunities for advancement within our growing team. Located in the heart of downtown Raleigh, you'll collaborate with a supportive community of professionals dedicated to service excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer concerns using our proprietary CRM system and escalation protocols
- Process orders, returns, and service requests while maintaining 95% accuracy
- Update customer records and document all interactions in compliance with company standards
- Collaborate with team members to maintain seamless service operations
- Identify opportunities to improve customer experience workflows
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask and manage time effectively in a remote/hybrid setting
- Strong problem-solving abilities with a solutions-oriented mindset
- Availability to work evenings and weekends (20-25 hours/week)
- Reliable transportation to our downtown Raleigh office for weekly in-person meetings