Job Description
Join our award-winning team as a Part-Time Customer Service Representative in beautiful Colorado Springs! No experience required – we provide comprehensive training for motivated individuals who thrive in customer-facing roles. Enjoy flexible scheduling, competitive pay, and a supportive environment where your growth is prioritized. Perfect for students, career changers, or anyone seeking work-life balance. Apply today to start your journey with a telecommunications leader committed to employee development and community impact.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve billing inquiries and technical support issues
- Process orders and service modifications accurately
- Document customer interactions in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with technical teams for complex escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – full training provided
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings and weekends as needed
- Reliable internet access for remote work options