Job Description
Join our dynamic team as a Part-Time Customer Service Representative with immediate weekly pay opportunities in Fresno, CA. We're seeking energetic individuals to deliver exceptional service while enjoying flexible scheduling and consistent paychecks. Perfect for students, parents, or anyone seeking supplemental income with no weekend requirements. Our supportive environment offers comprehensive training and growth potential within a mission-driven organization.
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Resolve billing and account issues efficiently using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to resolve complex cases
- Meet weekly performance metrics for call quality and resolution times
- Participate in ongoing product and process training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Basic proficiency with Windows applications and CRM tools
- Ability to work independently with minimal supervision
- Flexible availability Monday-Friday (no weekends)
- Reliable transportation to our Fresno office