Job Description
Join Our Team in Louisville, KY!
Are you looking for a rewarding part-time opportunity? Louisville Digital Solutions is hiring immediately. We are seeking a friendly and detail-oriented Customer Service Associate to join our dynamic team.
We offer a flexible schedule, competitive pay, and a supportive environment where your contributions matter. If you are ready to start a new career path today, we want to hear from you.
Why Choose Us?
- Flexible part-time hours to fit your lifestyle.
- Competitive hourly rate of $15 - $18.
- On-the-job training provided.
- Opportunity for growth within the company.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally to ensure high satisfaction.
- Process orders, returns, and exchanges efficiently using our internal CRM systems.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Stay updated on product knowledge and company policies to provide accurate information.
- Identify and escalate complex issues to the management team when necessary.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but we provide training.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic computer operations.
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a quiet workspace if remote.
- Must be available to work evenings or weekends as needed.