Job Description
Join TechHub Solutions as a Part-Time Customer Service Associate and become part of our dynamic team revolutionizing tech support in Los Angeles! We're seeking energetic individuals to deliver exceptional client experiences while working flexible hours (20-30 hrs/week). Our modern downtown office offers collaborative workspaces and growth opportunities in a rapidly expanding industry.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM system
- Document all interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex issues
- Participate in weekly product knowledge training sessions
- Identify upsell opportunities and promote new services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) required
- Positive attitude and stress-management abilities