Job Description
Join our award-winning team at InnovateTech Solutions, where we're revolutionizing digital experiences for Fortune 500 clients. We're seeking passionate individuals to elevate our customer support operations in the heart of San Francisco. Enjoy flexible scheduling, hybrid work options, and growth opportunities in a collaborative environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software issues
- Document cases accurately in CRM systems
- Collaborate with engineering teams to escalate complex issues
- Maintain high customer satisfaction scores (CSAT >95%)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service or tech support experience
- Proficiency with Zendesk and Salesforce
- Strong problem-solving and communication skills
- Ability to work 20-25 hours/week (evenings/weekends)
- Basic HTML/CSS knowledge preferred
- Fluent in English and Spanish (bilingual bonus)