Job Description
Join TechHub Solutions as a Part-Time Customer Experience Specialist and become the face of innovation in Raleigh's thriving tech scene! We're seeking dynamic individuals to deliver exceptional service while supporting our cutting-edge software solutions. This role offers flexible scheduling (20-25 hrs/week) with competitive compensation and growth opportunities in a collaborative, award-winning environment. Perfect for students, career-changers, or professionals seeking work-life balance without sacrificing impact.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person consultations
- Resolve technical inquiries with empathy and efficiency using CRM systems
- Document interactions and identify improvement opportunities in service workflows
- Collaborate with product teams to relay customer feedback and feature requests
- Maintain up-to-date knowledge of company offerings and industry trends
- Support on-site events and product demonstrations in Raleigh area
- Contribute to team performance metrics and customer satisfaction targets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving abilities
- Availability to work weekends and occasional evenings
- Valid NC driver's license for occasional client meetings
- Basic technical aptitude and willingness to learn new systems
- Positive attitude and passion for customer advocacy