Job Description
Join TechHub Solutions as a Part-Time Customer Experience Specialist and become the face of our cutting-edge tech services! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Raleigh's vibrant tech scene. This flexible role offers 20-25 hours per week with competitive pay and opportunities for growth. Enjoy a modern, collaborative environment where your contributions directly impact our success.
Responsibilities
- Deliver outstanding customer support via phone, email, and in-person interactions
- Resolve technical inquiries and troubleshoot software/hardware issues
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to enhance service delivery
- Identify upsell opportunities for premium tech solutions
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Basic knowledge of consumer electronics and software
- Valid North Carolina driver's license (if required for site visits)
- Passion for technology and helping others