Job Description
We are seeking a Part-Time Customer Experience Specialist to join our rapidly growing team in the heart of Nashville, TN. If you have a passion for problem-solving and a knack for building lasting relationships with clients, this is the perfect opportunity for you.
As a key member of our support team, you will serve as the face of our brand, ensuring our clients receive top-tier assistance. We pride ourselves on a collaborative culture that values innovation and employee growth. Join us and take your career to the next level in a vibrant city known for its music and Southern hospitality.
Why Join Us?
- Flexible schedule to accommodate your lifestyle.
- Competitive hourly pay with performance bonuses.
- Opportunities for professional development and upskilling.
- A supportive, inclusive work environment in the Music City.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Utilize CRM software (Salesforce/Zendesk) to document customer interactions, update records, and track issue resolution.
- Collaborate with cross-functional teams (Sales, Product, Tech) to resolve complex client issues and provide feedback.
- Identify opportunities to upsell or cross-sell products and services based on customer needs.
- Maintain a deep knowledge of our product portfolio to provide accurate technical support.
- Assist in creating and updating standard operating procedures and knowledge base articles.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or support roles.
- Proficiency with CRM tools and Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Ability to multitask effectively in a fast-paced, deadline-driven environment.
- Reliable internet connection and a dedicated workspace if working remotely.