Job Description
Join TechFlow Solutions as a Part-Time Customer Experience Specialist in Raleigh's dynamic tech corridor! We're seeking energetic professionals to deliver exceptional service while supporting our growing SaaS platform. This flexible 20-25 hour/week role offers competitive pay, remote training options, and opportunities for growth within our innovative team.
Our ideal candidates thrive in fast-paced environments and are passionate about creating memorable customer interactions. Enjoy modern amenities, competitive benefits, and a culture that values work-life balance. Apply today and become part of Raleigh's thriving tech ecosystem!
Responsibilities
- Provide responsive customer support via chat, email, and phone channels
- Resolve technical inquiries and troubleshoot platform issues
- Document interactions and maintain detailed case records
- Collaborate with engineering teams to escalate complex issues
- Contribute to knowledge base documentation and training materials
- Monitor customer satisfaction metrics and identify improvement opportunities
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and ticketing systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Comfortable with remote collaboration tools
- Available for weekend shifts (Sat/Sun 9am-1pm)
- Basic familiarity with SaaS platforms