Job Description
Join our innovative team at TechSolutions Inc. as a Part-Time Customer Experience Specialist in Raleigh! We're seeking passionate individuals to deliver exceptional service while supporting our growing tech client base. Enjoy flexible hours, competitive pay, and a dynamic work environment where your contributions make a real difference.
About Us: TechSolutions Inc. is a leading IT services firm dedicated to transforming businesses through cutting-edge technology. Our Raleigh office fosters collaboration, innovation, and professional growth.
Responsibilities
- Deliver outstanding customer support via phone, email, and live chat
- Resolve technical issues and troubleshoot software problems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Train customers on product features and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or technical support
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Flexible availability including evenings and weekends
- Basic knowledge of Windows/Mac operating systems