Job Description
We are looking for a dedicated Part-Time Client Support Specialist to join our growing team in Louisville, KY. If you are seeking a flexible schedule with competitive pay and a professional work environment, we encourage you to apply.
Why You'll Love Working With Us:
- Flexible part-time hours that fit your lifestyle.
- Competitive hourly rate starting at $15.00.
- Comprehensive training and career growth opportunities.
- A supportive and inclusive team culture.
In this role, you will be the voice of our brand, ensuring our clients receive the assistance they need with a smile.
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining high satisfaction scores.
- Accurately document all interactions and solutions in our CRM database.
- Collaborate with internal departments to escalate and resolve complex tickets.
- Provide feedback to management regarding common customer trends.
- Assist in the training and onboarding of new support staff.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proven track record of reliability and punctuality.
- Previous customer service experience is a plus but not mandatory.