Job Description
Join our dynamic team as a Night Shift Part-Time Customer Service Specialist in Milwaukee! We're seeking reliable individuals to provide exceptional support during evening hours (10 PM - 6 AM). This role offers flexible scheduling, competitive compensation, and a supportive environment perfect for students, night owls, or those seeking supplemental income.
As a key member of our customer support team, you'll resolve inquiries, process orders, and ensure seamless service delivery for our clients. We provide comprehensive training and a collaborative atmosphere where your contributions are valued. If you thrive in fast-paced environments and prioritize customer satisfaction, this opportunity is perfect for you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours
- Process orders, returns, and service requests with accuracy and efficiency
- Document interactions in CRM systems and maintain detailed case notes
- Collaborate with day-shift teams to ensure continuity of service
- Identify and escalate complex issues to senior specialists
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months of customer service experience preferred
- Ability to work independently during night hours (10 PM - 6 AM)
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Reliable transportation and punctuality
- Comfortable working in a fast-paced, remote team environment
- Basic typing speed of 40+ WPM