Job Description
Unlock a Lifestyle of Flexibility and Prestige
Are you seeking a dynamic evening role in the heart of Los Angeles? We are currently hiring a dedicated Night Shift Guest Services Associate to join our elite team. Enjoy the perfect work-life balance with evening hours, allowing you to maximize your day while we take care of our guests' needs under the stars.
As a key member of our front-of-house team, you will be the face of our brand after dark. We pride ourselves on delivering world-class hospitality in a fast-paced, premium environment.
Responsibilities
- Manage the front desk operations during evening hours, including check-ins and check-outs with a focus on efficiency and warmth.
- Provide exceptional concierge services, including local recommendations and transportation arrangements for guests.
- Address guest inquiries, requests, and complaints immediately and professionally to ensure 100% guest satisfaction.
- Maintain the lobby area and public spaces to the highest standards of cleanliness and visual appeal.
- Assist with security protocols and access control for hotel guests and staff.
- Collaborate with the morning shift team to ensure seamless transitions and continuity of service.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Hospitality or Business is a plus.
- Previous experience in customer service, hospitality, or the service industry is strongly preferred.
- Must be available to work evenings, weekends, and holidays as required by the business.
- Excellent communication skills (verbal and written) with a professional telephone manner.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, property management systems).
- Ability to stand and walk for extended periods while maintaining a professional demeanor.