Job Description
Join Raleigh's premier 24/5 service team as a Night Shift Customer Specialist! We're seeking energetic individuals to deliver exceptional service during evening hours while the city sleeps. Enjoy premium pay rates, flexible scheduling, and a supportive team environment. Perfect for students, night owls, and those seeking work-life balance. Benefit from free parking and paid training – your night shift career starts here!
Responsibilities
- Handle inbound customer inquiries with empathy and accuracy during evening hours
- Process orders, resolve billing issues, and maintain service records
- Collaborate with cross-functional teams to ensure seamless night operations
- Monitor system performance and escalate technical issues promptly
- Document all interactions in CRM systems with precision
- Contribute to continuous improvement of night shift workflows
- Maintain compliance with security protocols during off-peak hours
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution skills
- Proficient with CRM software and MS Office Suite
- Reliable transportation for late-night shifts
- Flexible availability between 6 PM - 2 AM
- Basic knowledge of Raleigh-area geography preferred