Job Description
Join CityGuard Solutions as a Night Shift Customer Service Specialist and become the voice of excellence during Portland's vibrant nightlife hours. We're seeking dedicated professionals to deliver exceptional support while the city sleeps. This flexible part-time role offers competitive pay, a supportive team environment, and the opportunity to develop valuable skills in customer relationship management. Perfect for students, night owls, and those seeking work-life balance. Enjoy free parking, employee discounts, and a modern downtown workspace. Apply today and start your rewarding night shift journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours (6 PM - 2 AM)
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with day-shift teams for seamless service continuity
- Identify upsell opportunities to enhance customer experience
- Participate in monthly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, independent settings
- Proficient with Microsoft Office and CRM software
- Flexibility to cover weekend shifts as needed
- Basic knowledge of Portland's nightlife scene advantageous