Job Description
Join our dynamic team at Urban Solutions Inc. as a Night Shift Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during evening hours. This role offers flexible scheduling, competitive compensation, and opportunities for growth in a fast-paced environment. If you thrive in night settings and excel at problem-solving, apply today to become part of our award-winning customer experience team.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Process orders, resolve billing issues, and provide product support
- Maintain accurate documentation of customer interactions in CRM systems
- Collaborate with day-team to ensure seamless service continuity
- Identify and escalate complex issues to senior specialists
- Contribute to service improvement initiatives through feedback
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in independent, self-directed work settings
- Flexible schedule availability including weekends and holidays
- High school diploma or equivalent; college degree preferred
- Valid Washington State driver's license (for occasional site visits)