Job Description
Are you seeking a rewarding career opportunity in the heart of Kansas City? KC Tech Solutions is looking for a dedicated Night Shift Customer Service Representative to join our dynamic team. We offer competitive pay, flexible scheduling, and a supportive work environment for those who thrive in the evening hours.
In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with precision and professionalism. If you are a problem-solver who enjoys working independently but values teamwork, we want to hear from you.
Responsibilities
- Handle high-volume customer inquiries via phone and email during evening shifts.
- Resolve product issues and complaints with empathy and efficiency.
- Process transactions and maintain accurate sales records.
- Collaborate with the day-shift team to ensure seamless operations.
- Monitor inventory levels and assist with stock replenishment.
- Provide product training to new customers as needed.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work flexible evening hours, including weekends.
- Proficiency with basic computer software and CRM systems.
- Strong problem-solving abilities and attention to detail.