Job Description
Join Denver Tech Solutions as an Evening Part-Time Customer Service Specialist and become the voice of innovation! We're seeking passionate individuals to support our growing client base during evening hours (5 PM - 10 PM MT). This role offers flexible scheduling, competitive compensation, and opportunities for growth in a dynamic tech environment. Enjoy a supportive team culture, comprehensive training, and the satisfaction of helping customers succeed.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document customer interactions accurately in CRM systems
- Collaborate with day-time teams to ensure seamless service continuity
- Identify and escalate complex issues to senior specialists
- Maintain detailed knowledge of company products and services
- Contribute to improving customer experience processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Strong communication and problem-solving skills
- Proficiency with CRM platforms and basic tech troubleshooting
- Availability to work 20-25 hours/week (evenings only)
- Ability to multitask in fast-paced environments
- Positive attitude with customer-centric mindset
- Basic familiarity with Microsoft Office suite