Job Description
We are seeking a dedicated and detail-oriented Night Shift Customer Service Representative to join our dynamic team in Jacksonville, FL. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you. As a key member of our support team, you will play a crucial role in maintaining our high standards of customer satisfaction while enjoying the flexibility of evening hours.
Why Join Us?
- Flexible Scheduling: Enjoy the freedom of night shift hours, perfect for work-life balance.
- Competitive Pay: Earn between $15.00 and $20.00 per hour depending on experience.
- Growth Opportunities: Clear pathways for career advancement within the organization.
Take the next step in your career with a company that values its employees and prioritizes service excellence.
Responsibilities
- Manage Inquiries: Receive and resolve customer inquiries via phone, email, and chat during night shift hours.
- Problem Resolution: Troubleshoot and address customer issues efficiently to ensure high satisfaction rates.
- Documentation: Accurately log all interactions and transactions into the CRM system.
- Communication: Communicate complex information clearly and professionally to diverse customer demographics.
- Team Collaboration: Coordinate with day-shift teams to ensure seamless handovers and continuous support.
- Compliance: Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- Education: High school diploma or GED required; associate degree preferred.
- Experience: Previous customer service experience in a call center or support role is highly desirable.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Skills: Strong verbal communication skills and proficiency with computer systems.
- Attitude: A positive, patient, and solution-oriented mindset.
- Reliability: Proven ability to work independently with minimal supervision.