Job Description
Are you a night owl looking for a part-time role in Austin, TX? Apex Night Shift Operations is seeking dedicated professionals to join our team and provide top-tier support during the evening hours.
We value work-life balance and offer a competitive hourly rate with flexible scheduling. If you thrive in a quiet environment and enjoy solving problems, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve technical issues and provide accurate information to clients.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior support staff.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Reliable high-speed internet connection is mandatory.
- Ability to work independently with minimal supervision.
- Strong verbal and written communication skills.